Notice of Privacy Practices

Effective Date: February 2, 2025

1. Introduction

At We Care Urgent Care Plus, protecting your privacy is part of how we care for you.

This Notice explains how we use and share your Protected Health Information (PHI), and how you can access and control that information. PHI includes any information that identifies you and relates to your health, care, or payment for services.

2. Information We Collect

To provide you with safe and effective care, we collect several types of information:

Personal Information

• Name
• Date of birth
• Address, phone number, and email
• Social Security number or other identifiers
• Insurance details including plan name, group number, and member ID
• Emergency contact information

Health Information

• Medical history, including past illnesses, surgeries, medications, and allergies
• Current symptoms, illnesses, or injuries
• Diagnoses and treatment plans
• Test results such as lab work, imaging, and pathology reports
• Prescriptions and immunization records
• Any other information related to your health condition

Payment Information

• Billing address
• Credit card or bank account details
• Other financial information needed to process payments

Website and Usage Information

• IP address
• Device and browser type
• Website activity and usage patterns

3. How We Use and Disclose Your PHI

We use and share your information to support your care and our operations.

Treatment

We use your information to provide medical care, coordinate treatment, make referrals, and communicate with other healthcare providers involved in your care.

Payment

We use your information to bill for services, process insurance claims, verify coverage, and collect payments such as copays or deductibles.

Healthcare Operations

We use your information to improve how we operate, including quality improvement, staff training, audits, and business planning.

Other Permitted Uses and Disclosures

We may also use or share your information when necessary for:

• Public health reporting and disease prevention
• Law enforcement requests or legal requirements
• Court cases or legal proceedings
• Government audits and compliance reviews
• Workers’ compensation claims
• Organ and tissue donation coordination
• Research, when proper safeguards are in place
• Business associates who support our operations under strict privacy agreements

4. Information Sharing

We may share your information in ways that help us deliver care and meet legal obligations:

• Healthcare Providers: To coordinate treatment, referrals, and consultations
• Insurance Companies: To process claims and receive payment
• Business Associates: Trusted partners who assist with services such as billing, IT systems, scheduling, and data storage. These partners are required to protect your information
• Legal and Regulatory Authorities: When required by law, including subpoenas, audits, or investigations
• Public Health Authorities: To help prevent or control disease and protect public safety

“No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing/promotional purposes.”

5. SMS Communication

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. For more information, please visit our Privacy Policy and our Terms and Condition Page

Standard Messaging Disclosures:

• To opt out of SMS communications, simply reply with “STOP.”
• For assistance or inquiries, reply with “HELP.”
• Message and data rates may apply.

Sample Response for “HELP” Reply:

For further assistance, please visit our website at https://wecareurgentcareplus.com/  or contact us at (346) 478-6611.

Message Frequency:

You may receive approximately 5-1000 messages per day related to your requests. However, the frequency may vary depending on the nature of the communication.

6. Your Rights Regarding Your PHI

You have control over your health information. Your rights include:

• Access and Copies: You can request to see or get a copy of your records
• Amendments: You can request corrections if information is inaccurate or incomplete
• Restrictions: You can request limits on how we use or share your information, though not all requests can be guaranteed
• Confidential Communication: You can ask us to contact you in a specific way or location
• Accounting of Disclosures: You can request a list of certain disclosures of your information
• Paper Copy: You can request a printed copy of this Notice at any time

7. Data Security

We take your privacy seriously and use multiple safeguards to protect your information:

Physical Safeguards

• Secured facilities
• Locked storage for records
• Controlled disposal of sensitive materials

Technical Safeguards

• Password protection
• Encryption
• Firewalls and secure systems

Administrative Safeguards

• Staff training on privacy practices
• Internal policies and procedures
• Regular security and compliance reviews

8. Changes to This Notice

We may update this Notice from time to time. When we make important changes, we will update the version available on our website and provide the updated Notice during your next visit.

9. Contact Us

If you have questions, concerns, or want to exercise your rights, you can reach us:

We Care Urgent Care Plus
Phone: 346 478 6611
Address: 20212 Champion Forest Dr Ste 100, Spring, TX 77379